At Zia Fox Studios, we totally get that plans can shift!

If you've gotta tweak or nix your order, drop us a line ASAP. We're all about trying to make magic happen within 2 hours of your purchase, some of our items are fulfilled by third-party print wizards, so hitting pause on production can be a bit of a pickle.

✨ Mistakes? Mix-ups? We'll conjure up the best fix together. Changed your mind? No sweat. We'll eye up each case with our crystal ball to keep our awesome customers over the moon. Just a little FYI: our goodies are typically non-refundable (they're just that good!). But hey, if there's a mistake on our part or something is not up to our standards, we might talk returns or refunds. Got an issue? Reach out within 14 days to chat.

Changed Your Mind? No Worries!

If you decide to cancel your order after making it, we've got you covered. A minimal restocking/cancellation fee of 25% is applicable to cover our costs. We appreciate your understanding!

🚚 Item Already Shipped? No problem! The same 25% fee applies. When your item arrives, we’ll send you a postage-paid label for easy return. Upon receiving the item back in its original glory, we’ll process your refund, less the restocking fee. It’s that simple!

Custom orders are typically not refundable, but we can chat about it. Digital downloads are not refundable.

It absolutely warms my heart to see your enthusiasm for my creations—it's like a little celebration every time someone adores them enough to spread the word!

🎉 Creating these treasures is a labor of love, demanding heaps of time and a sprinkle of magic. So, while I'm all for sharing the joy, I kindly request that my works aren't resold, tweaked, or passed around like secret notes.

🚫 But hey, if you're itching to share a piece with someone special, just give me a shout! I've got some delightful perks up my sleeve to nudge them towards my shop. Let's keep the magic exclusive and the rewards rolling!

🖼️ I do not widely advertise commissions - but if you have something that you are really looking for and that you don't see please reach out to me, and if it is something that I can do for you we can work together and set up a custom listing for you.

When it comes to my custom resin items, the question of what to do if you are unhappy with your purchase may arise. Since there are countless color combinations possible, it is not always feasible to predict precisely how your chosen colors will turn out.

If, by any chance, your item arrives defective, such as showing slight melting due to heat, I am committed to resolving the issue. In such cases, I will gladly replace the item or provide you with store credit as an alternative solution.

Unfortunately, I cannot accept returns solely based on dissatisfaction with the color combination. However, if you wish, I can accommodate your request by sending you pictures of the item before I ship it.

🌟 Five star service is a priority for me.

This shop operates under the umbrella of Etsy, and is therefore subject to the rules and regulations set out by the company. However, you as a buyer also have an obligation to abide by the rules of Etsy, which have been recently updated. Please be sure to take a moment to familiarize yourself with the updates here: https://www.etsy.com/legal/buyers/